Beecare
24 hrs unmanned pharmacy system
Background
The medical system in America is largely based on pharmacy and emergency room. At night or holiday hours, patients cannot get medical service from doctors’ clinic or pharmacies but can only rely on ER, which can cost thousands just for a little bottle of normal medicine one can buy in the pharmacy during regular working hours.
Pharmacies like CVS, RiteAid do not open after 9 PM due to the high maintainance fee
Expensive emergency room with high demand
$67/hr
Pharmacist night shift salary
140 M
ER Visit Each year
Target User
Senior patients who are inconvenient going outside to pick up drugs
Chronic diseases who need to buy medicine periodically
Allergy Patients who need medicine urgently at any time of the day
Emergency supplies for very severe situation
Personas
Name: Alice
Age: 22
Occupation: Sales
Sickness: Pollen Allergy
City: New York
Name: Amy
Age: 72
Occupation: Retired
Sickness: Heart Disease
City: State College
Frustrations:
- Easily get allergy at night
- Cannot get medicine after working hours
- Suffer allergy all night or go to ER
- ER fee too expensive
Frustrations:
- Need to reload medicine often
- Cannot drive through to get the medicine
- Drug delivery is slow and might affect the quality of medicine
Frequent visit
Frequent visit
Current Experience Analysis
No 24 hours medicine supply in the country
Drug delivery is slow and expensive
Complicated reload process
Large chance of infection when contacting others
Multiskateholder Analysis
Painpoints for key stateholders:
Patiens: Cannot get the service they needed
Pharmacy Company: Cannot balance the income and the output
Workers: Stress and health concern
Competitive Medical System
Pros:
- Drive through
- Order medicine periodically
- 24 hours before covid-19
Cons:
- Slow delivery (7-10 days)
- Little delivery option
- Can’t offer medicine from after 9 pm
Pharmacies like CVS, and RiteAid, are American retail corporations, that usually have minute clinics, and can pick up medicine or get delivered.
Pros:
- Professional accurate diagnosis
- Can handle unusual situation
- Very time-sensitive
Cons:
- Expensive cost
- Low efficiency
- Poor service
Hospital service like emergency room, where you can get treatment at any time but will be troubled by billings and insurance.
Define Problem
1. How to provide 24 hours medicine supply, flexible medical kits not limited by location anymore?
2. How to delivery medicine to patients when they are incapable to pick up?
3. How to merge all medical history for easier reloads?
Why not automate pharmacy?
Design Concept
Based station receive signal and prepare
Drone fly to you ASAP
Send out drone with medicine
Pick it up at your door
Order through the app
Based station can charge the heads and wings of the drone wirelessly
Modular constructor for drones:
Different weights can match different numbers of wings
Scan face to open the medicine box to ensure security pick up
Feeling sick at home
Blueprint
Design System
LOGO
Color Palette
#3E695A
R: 88
G: 162
B: 136
#E8EFEE
R: 232
G: 239
B: 238
#E5BE94
R: 229
G: 190
B: 148
#CF9490
R: 207
G: 148
B: 144
Typography
Icon
Sketches
CAD Model
App Information Architecture
User Interface
Demonstration
1
Sick at home, Ordering medicine on the app
3
Ready to fly out with the loaded medicine box
2
Drone preparing in the Based Station
4
Drone arriving, and use Face ID to unlock the Lid to take medicine
Storyboard
User Testing & Feedback
Problems:
1. Need to add “return” or “refund” process
2. Need to have clearer billing details
Future Iterations:
1. Be able to ship medical kits such as AEDs
2. Add robotics arms in the based station to
be able integrate multiple small
orders/bottles to one patien
